All technological advances are usually seen with scepticism until, little by little, they are normalized. The era of Virtual Assistants has reached the family environment. It happened with the radio, with television, the computer and now also with Artificial Intelligence. On the other hand, and considering this moment of digital transformation, we find generations that have been born and that are growing with systems based on Artificial Intelligence (AI) at home. Seeing them interact with them and assimilate them as another element, typical of the home ecosystem, is as fun as it is interesting.
In fact, thanks to them, we can learn countless things. Although the most important, and the one we must always keep in mind, is that children learn by imitation and it is the parents who most influence them. Therefore, it is the parents who must teach them how to deal with technology.
Children Test Virtual Assistants
The little ones have a great time interacting with this type of attendees. Regardless of the actions they can take (such as playing Questions and Answers, in the case of Movistar Home ), they love to go one step further and test them. They are faced with very complex mathematical operations, they are asked to sing a song, they are asked how they are doing (as well as other “personal” issues) or they are asked to play cartoons on YouTube.
Another of the tests that AVs must face is understanding. Aspects such as ceceos, sios or the difficulty of pronouncing certain words, makes this information exchange something really difficult on some occasions. To avoid this kind of mistakes, Telefónica’s CDO unit decided that it was the children themselves who trained Aura, the AI with Telefónica’s cognitive abilities. Without a doubt, it is one of the most important challenges in which you have to work constantly, to facilitate understanding and obtain answers more quickly and simply.
The Most Common Fears When Using AV
Parents, for their part, doubt about different fronts posed by the use of this type of assistants. First, some have stated that they were concerned that communication with them may alter the social skills that their children have with their environment. They stressed that by speaking to them more directly, by not needing to ask for things “please” and forgetting to say “thank you”, it could cause a mismatch in the way of relating to other children and adults.
Perhaps at this point, it is even more important to educate from home so that AVs, no matter how much they may occupy a privileged place at home, do not become a “family member”; if not, they are only a tool to facilitate them day by day.
Another of the most recurring concerns is that AVs can gather information about the little ones by listening to conversations without their permission. Regarding this fact, Telefónica has been one of the first companies in the world to have Ethical Principles in Artificial Intelligence. In fact, Aura, on the Movistar Home device, has a “wake up world”, OK Aura, which functions as an alarm to wake up AI. This means that, until you detect this key, it will not process the information you can hear.
For now, we will have to wait to see how this children-machine relationship evolves. What is certain is that it will bring us many ingenious and surprising interactions.